frequently asked questions

Do you have a question?


When paying online with your credit card all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our payment service provider's network.

We accept payment by credit card. Cheques and bank transfers are not accepted on the website.

Send us an e-mail to to find out together what the problem is.


Your order will be given priority by our dedicated team and you will receive an email with the exact delivery date.

It is not possible to change your order. You can send an e-mail to our customer service at

You can check your junk mail. If you can't find the email, contact the team at


The delivery time is 10 working days.

Delivery is charged at €9.99 per order.


Please visit the Returns Policy section of the site to find out how to return a product.

To request a refund of a product, send your request to customer service:


With our OMEGA CLUB membership, enjoy exclusive access to the Omega Shopping bookshopWe offer a wide range of products and services, including discounts throughout the year, free shipping and product previews.

The Omega Club subscription costs €29.95 per month.

Unsubscribe at any time by clicking on Manage my subscription.


Send us an email to